Emerald Card Login

Video demonstration and instructions on how to use the Emerald Card Login:


Emerald Card Login Step by Step Instructions:

  1. Please visit the Emerald Card Login page at http://www.hrblock.com/bank/lp/emeraldcard-login.html
  2. Scroll down the page and on the bottom left side is the login section
  3. Enter in your username and password and click on the green go to my account button.
  4. Please make sure you have signed up for an account before logging in or this step will not work. Click on the green create my account button under New User and set that up first then go back to the login instructions.


Still can't log in? Did you make sure that the caps lock isn't on? Try that first and make sure to type your information in slowly and carefully. If it still isn't working go on to the next set of instructions. This will help you reset a username or password depending on which one isn't working.




Emerald Card Username and Password Reset Instructions:

  1. IF you've forgotten your username or password, click on the green link that says "forgot username or password".
  2. Choose which information you have forgotten by clicking one of the bullets and then clicking the green next button.
  3. If you have forgotten your username, enter in your email address and click submit. This will send you a reminder of your username to your email address. Then try logging in again.
  4. If you have forgotten you password choose that option and enter in your username. Click the find my username button and this will show you what your username is. Try loggin in again.
  5. If you have forgotten both your username and password choose that option and enter in your first name, last name, socical security number and date of birth and click the submit button. This will look up your account information. Try logging in again.
  6. If you logged in using Facebook then choose that option and log in again.


Still not working? Maybe it's time to contact us and let us help you. We can walk you through the process step by step and make sure you get that information you're looking for. Choose from the following contact options and let us walk you through it. That's what we're here for, to help make your Emerald Card experience easier and more efficient.



Emerald Card Contact Information:


Contact Emerald Card by calling: 1-800-HRBLOCK, 1-800-472-5625 OR

Online support videos: http://www.hrblock.com/support/video-support.html

Find an office: http://www.hrblock.com/offices/index.html

FAQ: http://www.hrblock.com/online-tax-preparation/faq.html

Mobile Help: http://www.hrblock.com/mobile/index.html

HRBLock Live: http://www.hrblock.com/block-live/index.html


Hours of operation:

  • December 3,2012 to January 1,2013: 7:00 AM - 7:00 PM CST Monday through Friday, Closed on all Saturdays & Sundays.
  • January 2,2013 to April 15,2013: 24 hours a day, 7 days a week.
  • April 16,2013 through April 19,2013: 7:00 AM - 10:00 PM CST Tuesday through Friday.
  • April 20,2013 through April 27,2013: 7:00 AM - 7:00 PM CST Saturday through Saturday.
  • April 29,2013 through January 1,2013: 7:00 AM - 7:00 PM CST Monday through Friday, Closed on all Saturdays & Sundays.

Notice: Digital Customer Support will be closed on April 28,2013 Sunday.


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